Recently, I noticed my broadband fees were double what the company would charge a new customer at the same address. I reached out to the telecom and stated with the “I’d like to close my service” track. That got me a human but when it was clear that my issue was price they had a script for that. It was full of delays and circular “offers”. After a hour it finally end with their final offer - split the difference between what I am paying and the new customer price. What is amazing to me is that another competitor offers the same new customer price they do and it all uses the same infrastructure. It is literally a terminal entry switching process. Apparently they have calculated they can keep more a actually lose very few customers.