> Support call centers will be decimated to bot chats.
Call centres were already heavily scripted even before speech recognition allowed human workers to be replaced with voice interfaces.
And that’s ignoring whatever this is called: “Welcome to your $phone_company account. Press one to hear your messages, press two to hear your credit or top up, press three for…”
Ye I know. Those filters are infuriating. Especially if you need someone to take some action.
Some custom helpdesk ChatGPT trained on whatever too will probably multiplicatly be able to turn away 90% of the queries today's voice recognition BS can't handle making it even harder to reach the actual call centre. (Note that I write "turn away" not solve).
Call centre employees are in for a bad payday. They are probably the first to fall?
Call centres were already heavily scripted even before speech recognition allowed human workers to be replaced with voice interfaces.
And that’s ignoring whatever this is called: “Welcome to your $phone_company account. Press one to hear your messages, press two to hear your credit or top up, press three for…”