Xpay asked the BBB what they could do to fix the problem.
It turned out that all they needed to do was grease the
wheels. The BBB noted that Xpay wasn’t a member
organization, and by becoming a member organization the
BBB would “look into” those 11 complaints to see if they
were worthy of being wiped clean. Xpay paid the BBB a
fee of $760 (see fee schedule). Within a couple of days
the rating had changed from an F to a C. A few days later
and another phonecall, and the rating was changed to an A-.
A friend of mine owns a small trucking business and was bidding on a contract for freight services for a university. Upon winning the bid they notified him that he had to get BBB accreditation in order to be awarded the contract.
This article reminds me of some of the stuff I read about the American Kennel Club and the whole puppy mill thing a few years ago (don't look into it unless you're willing to suffer severe outrage).
It's depressing how many companies that once were trustworthy have gradually been taken over by scumbags.
Interesting sidenote on that...
When the BBB contacted us the first time, they referenced that they searched through their records and couldn't find a company named xpay... pretty funny that they didn't realize that xpay was a pseudonym (even though I made that explicit in the blogpost)
They also spelled my name incorrectly (2 different ways!). A classy organization all around.
http://feefighters.com/blog/the-bbb-is-a-scam/
That's extortion.