Hmm. I am not saying they shouldn't be doing better, with just their 30% cut. I am saying I would be willing to pay an annual fee for better support, and the other developers I know personally would as well.
It is not mutually exclusive position - I am being pragmatic, and if $X/year gave me good support, then sign me up... even if I think they should be doing better with their 30%. I just ultimately want the problem solved; I am definitely willing to pay, because I don't want my revenue stream jeopardized for the lack of market support should a problem arise. But yes, they could be doing better right now.
It is not mutually exclusive position - I am being pragmatic, and if $X/year gave me good support, then sign me up... even if I think they should be doing better with their 30%. I just ultimately want the problem solved; I am definitely willing to pay, because I don't want my revenue stream jeopardized for the lack of market support should a problem arise. But yes, they could be doing better right now.