At the very beginning of Uber it was the inverse, their customer service was top notch. I would reply to a receipt saying the driver took a longer route for instance and they would reimburse me. Now their customer service is basically inexistent.
I've found the same to be true for Uber Eats. If my order is wrong, they give a full refund no questions asked (and a meal is typically $20-25). And orders get messed up a lot (maybe 1 out of 5). Even something as small as missing ketchup, I'll get half off.
